At Tiffany Luck, operated by Win Vision N.V. (the data controller), we take your privacy seriously. This Privacy Policy explains how we collect, use, share and protect your personal data throughout your relationship with us. By using our platform, you agree to the practices described here.

When You Register

When you create an account with Tiffany Luck, we collect personal information such as your full name, date of birth, email address, username and chosen currency. We need this information to set up and administer your account, confirm that you are of legal age to gamble, and fulfil our obligations under applicable gaming regulations. Your registration data is also used to communicate important account updates and service notifications with you.

When You Deposit and Withdraw

To process deposits and withdrawals, we collect payment details relevant to your chosen method — which may include card numbers, cryptocurrency wallet addresses, or e-wallet identifiers. We share this information with our payment service providers (such as those facilitating VISA, Mastercard, Skrill, Bitcoin and Tether) solely to execute your transaction. This data is also used to detect and prevent fraudulent activity and to maintain accurate financial records as required by law. We do not store full card numbers on our own systems.

When We Verify Your Identity

Before processing significant withdrawals or where our compliance obligations require it, we will ask you to complete identity verification. This may involve submitting copies of a government-issued photo ID, proof of address, and in some cases proof of source of funds. We use this data to comply with anti-money-laundering (AML) requirements and to confirm that you are who you say you are. Verification documents are shared with trusted third-party identity verification services. Where the law requires, we may also disclose information to relevant regulatory authorities or law-enforcement agencies.

While You Play

During your time on the platform, we collect gameplay data including game history, session duration, bet sizes and win/loss records. We use this information to operate the platform correctly, to personalise your experience, and — critically — to support our responsible gambling obligations. Monitoring play patterns helps us identify signs of problem gambling and apply appropriate safeguards. We may share anonymised, aggregated gameplay data with our software providers for technical and quality purposes, but we do not sell your personal data to third parties for marketing.

When You Close Your Account

If you choose to close your account, we will cease using your data for marketing and active account management. However, we are required by law to retain certain records — including identity documents, transaction histories and correspondence — for defined periods after account closure. This retention is necessary to satisfy our legal and regulatory obligations, including AML requirements. Once those retention obligations have been met, your data will be securely deleted or anonymised.

Your Rights and Cookies

You have the right to access the personal data we hold about you, to request corrections where information is inaccurate, and to request deletion of your data where no legal retention duty applies. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact our support team via the details provided on the site.

We use cookies and similar technologies to keep you logged in, remember your preferences and analyse how our platform is used. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your experience on the site.

We may update this Privacy Policy from time to time. Where changes are material, we will notify you by email or through a notice on the platform. Continued use of Tiffany Luck after any update constitutes acceptance of the revised policy.